APPOINTMENT & BOOKING POLICIES

Please carefully review these important policies. We appreciate your understanding and cooperation!

SAFETY & PRIVACY POLICY

Due to safety and privacy, only the client is permitted in the treatment room—NO kids, pets, or additional guests. Phones should be set to vibrate or silent to limit disruptions.

DEPOSIT POLICY

A non-refundable deposit is required for all services at the time of booking. The remaining balance is due on the day of your appointment.

CARD ON FILE POLICY

To ensure smooth and efficient booking, we require a valid credit or debit card on file for all appointments. Your card will only be charged under the following conditions:

Deposits & Payments: For deposits at booking and final payments on the day of service.

Last-Minute Cancellations: 40% of your total service(s).

No-Shows: 70% of your total service(s).

LATE POLICY (7 minute grace period)

All services are scheduled for specific times, and arriving late can impact the experience for other clients. Please notify us of your estimated arrival time as soon as possible—communication is always appreciated.

  • If you are more than seven (7) minutes late, we will do our best to accommodate you; however, rescheduling may be necessary.

  • If your appointment needs to be rescheduled due to tardiness, your deposit will be forfeited, or you will be responsible for 40% of your total services(s).

    **Please arrive 5 minutes early to allow time for parking or restroom use before your appointment**

CANCELLATION & RESCHEDULING POLICY (24 HOUR NOTICE)

If you cancel or reschedule with LESS THAN 24 hour notice, your deposit will be forfeited, or you will be responsible 40% of your total service(s). Kindly notify us as early as possible—communication is greatly appreciated.

NO-SHOW POLICY

If you fail to cancel and do not show up for your appointment, you will be responsible for 70% of your total service(s). 

TOUCH UP POLICY

If we fail to remove all unwanted hair while performing a waxing service, we will gladly touch up the serviced area at no charge within THREE (3) days.

RETURN & EXCHANGE POLICY

We gladly accept Return or Exchange products within 15 days of purchase. Products must be in new, unused condition with unbroken seal and unopened packaging. NO REFUNDS on opened products, services rendered, packages or gift certificates.